BOSTON (CBS) – It’s referred to as the Airwrap, a high-end hair styling instrument made by Dyson.
“I suppose it’s very fashionable now and my spouse indicated that she preferred them,” defined Invoice Brown of Weymouth.
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Retailing at greater than $600, the hair dryers are dear, however Invoice although it was an ideal Christmas reward for his spouse. He ordered one by way of Ulta Magnificence utilizing Paypal.
“They despatched me a affirmation that the order had shipped. It was $637.49,” Invoice mentioned studying from his emailed receipt.
When UPS delivered the field, Invoice knew straight away that one thing was fallacious. The aspect of the field was pushed in, the highest appeared prefer it had been opened and taped again collectively. When he opened the field, he discovered a big onerous cowl ebook. “Again to fundamentals, one thing to do with gardening,” he mentioned holding up the ebook. “I mentioned wow, somebody stole the hairdryer and threw a ebook in there!”
He instantly notified UPS, Paypal and Ulta Magnificence. Invoice spent two months sending documentation to all three. “All of whom preserve passing the buck round. Nobody can determine who’s going to take the hit on this,” he mentioned.
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Annoyed that he couldn’t get any of the businesses to assist him, his spouse advised him to name the I-Workforce’s Name for Motion. “I often watch 4 and I mentioned, ‘I’ll give it a attempt.’ The following factor I do know, I received a response from you,” he mentioned.
We reached out to Ulta Magnificence and inside hours a spokesperson responded:
“After connecting with our Visitor Companies crew, I can verify Ulta Magnificence has processed a full refund for the visitor. This adopted inside evaluations and the timing took longer than we had hoped given some extenuating circumstances. That mentioned, we hope he’s happy with the end result and returns to Ulta Magnificence for all of his magnificence wants!”
Invoice mentioned, “I couldn’t consider three hours later you bought these individuals to say, ‘OK, give him his a reimbursement.’”
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Invoice advised us Ulta additionally provided him a $50 reward certificates. He hasn’t determined if he’s going to go forward and purchase the hairdryer once more.