The auto delivery trade is rife with buyer complaints. Some may be unfounded, however loads additionally show official and repetitive. Upon nearer inspection of the problems, it seems that inaccurate quotations and extra costs are among the many chief complaints of consumers. Whereas many automotive transport service suppliers argue that quotes are depending on varied components, the shortage of transparency and initiative to expose your entire course of and potential add-on costs set off many purchasers.

Many corporations admit that they deliberately give decrease pricing charges as a result of they don’t wish to scare off potential clients. This can be efficient Within the preliminary gross sales course of, however in the long term, this misleading apply comes again to chunk delivery corporations within the head with large complaints from clients.

Mercury Auto Transport appears to have discovered a solution to handle this major subject, which led to the corporate rising its market share. Beneath CEO Matthew Sandomir’s management, the corporate has arrange a pricing and fee system whereby clients are charged solely after they’ve permitted and accepted a selected service for delivery their autos. The widespread apply amongst delivery corporations is to cost clients a deposit instantly after signing up for the companies with little or no rationalization of how the auto delivery companies work.

Sandomir explains that when he was constructing the corporate from the bottom up, his focus was to guard clients from fraud and unfulfilled expectations. This explains the corporate’s core values that prioritize transparency and accountability. Each buyer that Mercury Auto Transport has dealt with was given a radical rationalization of your entire course of and the way auto delivery works. This manner, the shopper could make knowledgeable choices.

Sandomir admits that this technique was fairly difficult initially as a result of Mercury Auto Transport was up towards an onslaught of corporations that have been keen to do and say something to win clients over. Ultimately, the market discovered the worth of transparency and shifted from different corporations to Mercury Auto Transport.

That is made evident by the sheer variety of their transactions. Because the firm’s founding in 2007, Mercury Auto Transport has shipped 346,876 autos, with numbers spiking up in 2018, leading to a 25% year-on-year enhance in income. Even on the top of the pandemic in 2021, Sandomir and his group have been capable of fulfill near 30,000 transactions, closing over $27.2 million in complete gross sales.

As Mercury Auto Transport enters its fifteenth 12 months, the corporate is ready to take the auto transport service up a notch by creating the world’s first-ever platform that permits clients to immediately lookup carriers throughout the space and see the present market charges. Sandomir expects the corporate’s development fee to surpass present developments as quickly because the platform takes off.

Jennifer Smith
Senior Journalist